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Field Service Technician

Job Description
The field Service Technician is responsible for the installation, training, and technical support for Digital UV Wide format printing equipment.

Key Responsibilities
  • Provide technical service and support in a timely manner, including but not limited to, installations, user training, preventative maintenance, and sales support

  • New installations include verification of electrical and environmental factors at customer site and installing and testing of printing equipment to ensure proper set up

  • Provide onsite user training for operation of equipment and preventative maintenance

  • Complete service reports after onsite visits to summarize visit and provide feedback

  • Provide exceptional customer service with follow ups after each visit to ensure customer satisfaction

  • Provide ongoing remote technical diagnostic support to ensure customers are fully supported

Minimum Requirements

  • Completion of a post-secondary degree or diploma in a related field such as electro-mechanical with minimum experience of five years

  • Product knowledge of wide format printers and media highly preferred

  • Experience in the sign and display or graphic arts industry an asset

  • PLC programming experience as asset

  • Experience using Illustrator, Photoshop, and Colour Management

  • Excellent customer management and service skills

  • Ability to analyze complex hardware and software technical issues and identity root cause for resolution

  • Ability to work in a Remote support environment

  • Ability to work independently and within a team

  • Ability to work long hours as needed and adapt to fast changing environment

  • Ability to lift up to 50 lbs

Job Type:

Full-time, Permanent



  • Casual dress

  • Company events

  • Dental care

  • Extended health care

  • On-site parking

  • Vision care

  • Overtime Pay


  • 8 hour shift

  • Monday to Friday

  • Overtime

Willingness to travel:

  • 50% (Required) within Canada

Ability to commute/relocate:

  • MISSISSAUGA, ON: reliably commute or plan to relocate before starting work (required)

Apply for this position here
To Apply please fill in your information below or email us your CV to

Thank you! We’ll be in touch.

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